FREQUENTLY ASKED QUESTIONS

What makes Corrective Skincare different than an average spa?
Why are your facials called "treatments"?"

Corrective treatments are somewhat different than those provided at beauty salons or day spas. Our services are geared towards therapeutic treatments and achieving results. Most treatments cut down costs, use time effectively and therefore do not include things like facial and hand massage or have you change into a gown, unless a back or chest treatment is necessary. We do have a select number of new luxurious treatment add-ons like Luxe DiamondGlow which includes glycolic hand exfoliation, hand and facial massage. A personalized treatment will be designed according to your specific condition and expectations. As with any therapy, there are no guarantees as to the outcome. Positive results depend on home care and regularity of treatments. To view our Menu of Services click here.
What types of skin issues do you specialize in?

We are best known for our laid-back, no nonsense, common sense approach to clearing skin. We offer clinical skincare treatments and Chemical Peels. We also dispense topical homecare products made by our chemist based on your individual needs. Our Estheticians are expertly trained in clearing acne, improving scarring, reducing discoloration, as well as the prevention of premature aging. Results-driven, practical skincare.
What Services and Skincare Products do you offer?

You can view our entire treatment menu here. All of our available skincare products can be viewed here.
Where are you located?

Corrective Skincare is located inside Skin by Lovely in Santa Monica, CA. 2811 Wilshire Blvd #900, Santa Monica, CA 90403 We also offer virtual consultations via Zoom or Facetime for anyone seeking a personalized skincare plan. We can help anyone, anywhere.
I don’t live in Los Angeles, can I still be a Corrective Skincare client?"

YES! We can help anyone, anywhere by using Zoom or Facetime! 80% of the work (and therefore, results!) comes from your care at home. See our Virtual Consultation page for more information. We also have Skincare Bundle Programs including the Virtual Consultation as well! During the consultation we'll cover lifestyle, skin goals, current home care routine, and all the contributing factors that come into play with acne, scarring, discoloration, or whatever your specific goals are! It will be akin to what we actually do in person. You will be free to purchase product (to be shipped directly to you) and implement the at home care that we recommend. We’re all about integrating our clients into their skincare/explaining the science behind what we do and why...and excited to help make a difference.
How can I schedule an appointment?

The easiest and quickest way to schedule an appointment is to go directly to our online system HERE.
Do you have a minimum age for Corrective Skincare clients?

We've seen clients as young as 9 and as mature as 85. If you have skin, we can help!
What is a P.M.E?

P.M.E. stands for Paramedical Esthetician, a state board certified practitioner of the skin specializing in the treatment of acne, scarring, hyper-pigmentation, the effects of aging and the environment of the skin.
What is the cost of a treatment and necessary products?

Treatment prices start at $105. Topical medicationand skincare product prices range from $3 to $60 per item. Treatments & home routines for the medications applicable to your needs will be fully described and explained during your first appointment.
Do you accept insurance?

Unfortunately, most insurance companies do not cover therapy for acne or problem skin treated by a Paramedical Esthetician.
What types of payment do you accept?

We currently accept Visa, Mastercard, and American Express payments. Payments are due upon services rendered.
What if I'm running late?

Clients arriving more than 15 minutes late for their Half Treatment or over 25 minutes late for their Full Treatment will be asked to reschedule and it will be considered a *No Show*. A $50.00 or Full Price penalty will be assessed. This policy will be strictly enforced as we take pride in providing the highest quality skincare possible.
What if I need to cancel my appointment?

Let us know you need to cancel 24hrs+ before your appointment and there will be no penalty. Let us know within 24 hours and the penalty is only $50. No show? No call or email? You'll be charged 100% of your service scheduled. We love ample notice so we can accommodate those on our waiting list. It's just good karma! And we want to help! So as a courtesy, we will: Send you an email to confirm you made the appointment. Send out an email to confirm your appointment two days prior to your appointment date. Shoot you a text one day prior AND We’ll personally call you the day before your appointment date to remind you.
What is your product return policy?

Once a sterile medication or product leaves the clinic, it cannot be returned for a refund. Clinic products cannot be re-sold.
Do you ship your products internationally?

At the moment, we are unable to ship outside of the US. This is an option we hope to add in the future.

What makes Corrective Skincare different than an average spa?
Why are your facials called "treatments"?"

Corrective treatments are somewhat different than those provided at beauty salons or day spas. Our services are geared towards therapeutic treatments and achieving results. Most treatments cut down costs, use time effectively and therefore do not include things like facial and hand massage or have you change into a gown, unless a back or chest treatment is necessary. We do have a select number of new luxurious treatment add-ons like Luxe DiamondGlow which includes glycolic hand exfoliation, hand and facial massage. A personalized treatment will be designed according to your specific condition and expectations. As with any therapy, there are no guarantees as to the outcome. Positive results depend on home care and regularity of treatments. To view our Menu of Services click here.
What types of skin issues do you specialize in?

We are best known for our laid-back, no nonsense, common sense approach to clearing skin. We offer clinical skincare treatments and Chemical Peels. We also dispense topical homecare products made by our chemist based on your individual needs. Our Estheticians are expertly trained in clearing acne, improving scarring, reducing discoloration, as well as the prevention of premature aging. Results-driven, practical skincare.
What Services and Skincare Products do you offer?

You can view our entire treatment menu here. All of our available skincare products can be viewed here.
Where are you located?

Corrective Skincare is located inside Skin by Lovely in Santa Monica, CA. 2811 Wilshire Blvd #900, Santa Monica, CA 90403 We also offer virtual consultations via Zoom or Facetime for anyone seeking a personalized skincare plan. We can help anyone, anywhere.
I don’t live in Los Angeles, can I still be a Corrective Skincare client?"

YES! We can help anyone, anywhere by using Zoom or Facetime! 80% of the work (and therefore, results!) comes from your care at home. See our Virtual Consultation page for more information. We also have Skincare Bundle Programs including the Virtual Consultation as well! During the consultation we'll cover lifestyle, skin goals, current home care routine, and all the contributing factors that come into play with acne, scarring, discoloration, or whatever your specific goals are! It will be akin to what we actually do in person. You will be free to purchase product (to be shipped directly to you) and implement the at home care that we recommend. We’re all about integrating our clients into their skincare/explaining the science behind what we do and why...and excited to help make a difference.
How can I schedule an appointment?

The easiest and quickest way to schedule an appointment is to go directly to our online system HERE.
Do you have a minimum age for Corrective Skincare clients?

We've seen clients as young as 9 and as mature as 85. If you have skin, we can help!
What is a P.M.E?

P.M.E. stands for Paramedical Esthetician, a state board certified practitioner of the skin specializing in the treatment of acne, scarring, hyper-pigmentation, the effects of aging and the environment of the skin.
What is the cost of a treatment and necessary products?

Treatment prices start at $105. Topical medicationand skincare product prices range from $3 to $60 per item. Treatments & home routines for the medications applicable to your needs will be fully described and explained during your first appointment.
Do you accept insurance?

Unfortunately, most insurance companies do not cover therapy for acne or problem skin treated by a Paramedical Esthetician.
What types of payment do you accept?

We currently accept Visa, Mastercard, and American Express payments. Payments are due upon services rendered.
What if I'm running late?

Clients arriving more than 15 minutes late for their Half Treatment or over 25 minutes late for their Full Treatment will be asked to reschedule and it will be considered a *No Show*. A $50.00 or Full Price penalty will be assessed. This policy will be strictly enforced as we take pride in providing the highest quality skincare possible.
What if I need to cancel my appointment?

Let us know you need to cancel 24hrs+ before your appointment and there will be no penalty. Let us know within 24 hours and the penalty is only $50. No show? No call or email? You'll be charged 100% of your service scheduled. We love ample notice so we can accommodate those on our waiting list. It's just good karma! And we want to help! So as a courtesy, we will: Send you an email to confirm you made the appointment. Send out an email to confirm your appointment two days prior to your appointment date. Shoot you a text one day prior AND We’ll personally call you the day before your appointment date to remind you.
What is your product return policy?

Once a sterile medication or product leaves the clinic, it cannot be returned for a refund. Clinic products cannot be re-sold.
Do you ship your products internationally?

At the moment, we are unable to ship outside of the US. This is an option we hope to add in the future.