Have questions? Great!
Search through some of our most frequently asked questions >
What is a P.M.E?
P.M.E. stands for Paramedical Esthetician, a state board certified practitioner of the skin specializing in the treatment of acne, scarring, hyper-pigmentation, the effects of aging and the environment of the skin.
Why are your facials called "treatments"?
Corrective treatments are somewhat different than those provided at beauty salons or day spas. Our services are geared towards therapeutic treatments and acheiving results.
What is the cost of a treatment and necessary products?
Treatment prices start at $100.
Do you accept insurance?
Unfortunately, most insurance companies do not cover therapy for acne or problem skin treated by a Paramedical Esthetician.
What types of payment do you accept?
We currently accept Visa, Mastercard, and American Express payments.
What if I need to cancel my appointment?
- Let us know you need to cancel 24hrs+ before your appointment and there will be no penalty.
- Let us know within 24 hours and the penalty is only $50.
- No show? No call or email? You'll be charged 100% of your service scheduled.
We love ample notice so we can accommodate those on our waiting list. It's just good karma! And we want to help! So as a courtesy, we will:
- Send you an email to confirm you made the appointment.
- Send out an email to confirm your appointment two days prior to your appointment date.
- Shoot you a text one day prior AND
- We’ll personally call you the day before your appointment date to remind you.
What makes Corrective Skincare different than an average spa?
What is your product return policy?
What if I'm running late?
Where are you located?
Corrective Skincare is located in Santa Monica, CA.
1828 Broadway, Unit A
We also offer virtual consultations via Zoom or Facetime for anyone seeking a personalized skincare plan.
We can help anyone, anywhere.
Do you ship your products internationally?
At the moment, we are unable to ship outside of the US.
This is an option we hope to add in the future.
What types of skin issues do you specialize in?
How can I schedule an appointment?
The easiest and quickest way to schedule an appointment is to go directly to our online system HERE.
We are also available to help if you reach out to us at firstname.lastname@example.org or by calling Encino 818-981-6130 or Santa Monica 424-280-4591.
I don’t live in Los Angeles, can I still be a Corrective Skincare client?
YES! We can help anyone, anywhere by using Zoom or Facetime!
80% of the work (and therefore, results!) comes from your care at home. The Virtual Consultation on it's own is $75/30 minutes.
We also have Skincare Bundle Programs including the Virtual Consultation as well!
During the consultation we'll cover lifestyle, skin goals, current home care routine, and all the contributing factors that come into play with acne, scarring, discoloration, or whatever your specific goals are! It will be akin to what we actually do in person. You will be free to purchase product (to be shipped directly to you) and implement the at home care that we recommend. We’re all about integrating our clients into their skincare/explaining the science behind what we do and why...and excited to help make a difference.
Do you have a minimum age for Corrective Skincare clients?
We've seen clients as young as 9 and as mature as 85. If you have skin, we can help!
What Services and Skincare Products do you offer?
Will my acne get worse before it gets better?
The quick answer is no, your acne should not get worse before it gets better.
What is acne?
The medical term for acne is 'Retention Hyperkeratosis'.
Can I use your products and/or services if I’m currently taking prescribed acne medication?
Yes and that's what's so great about Corrective Skincare! We are not pushy seller people.
What is your client success rate?
It's almost impossible for us to put an exact percentage to this, as the variables are endless: diligence with homecare, diet, exercise (stress reduction), make up, genetics, climate, etc) but for those that follow their 'homework' diligently *and communicate with us* have a better success rate than those who don't. The results are up to you.
Do you treat acne rosacea?
While we can help treat acne and breakouts that may occur with Rosacea, we cannot treat the condition of Rosacea.
What are your Chemical Peel services for?
Chemical Peeling is a “skin cell loosening” technique. Skin is supposed to shed and renew itself every 28 days. However, due to genetics and age, this differs in some people and as time goes on the process drastically slows down. A chemical peel is simply an accelerated form of skin exfoliation resulting in newer, smoother skin.
Although the name may sound frightening, don’t be scared — there are many types of chemical peels, varying in strength. There are varying degrees of depth of a peel, ranging from a very light superficial exfoliation (removing dead skin cells and requiring no downtime- like the one we do in a Full Treatment) to a medium or deeper peel (removing more layers for a deeper resurfacing and refinement of the skin with a moderate amount of downtime).
A chemical peel is used to help “dry out” active acne (loosening deep impactions making them easier to extract), to help reduce shallow wrinkling and scarring, to help lighten hyperpigmentation (dark spots on the skin), and to help improve the overall appearance and health of aging skin. Clearing depends on diligence to both home care and regularity of treatments. Clearing is also determined by how well instructions are followed.
What types of acne do you specialize in?
Can I see any of your other client's before and after results?
Of course! Just click here.
How long will it take to acheive results?
Diligence to your specific home care routine and the frequency of clinic treatments enables results to be seen faster. Dedicated clients will generally begin to see results within the first week after their initial treatment and/or following a home care plan.
Are your treatments and products pregnancy and nursing safe?
The quick answer is yes!
We have treatments and most of our products are pregnancy and nursing safe. If you'd like to invest in acne prevention, you can either do Benzoyl Peroxide or Sulphur (we offer both) or a gentle and unbuffered (clean) acid...but that depends on what you and your OBGYN feel comfortable with.
Products we don't recommend during pregnancy or breastfeeding are Vitamin A derivatives or Hydroquinone, which is a bleach. Salicylic is also sometimes avoided.
If you'd like more specific tips or a personalized skincare plan, check out our Virtual Consultation service.
I have skin allergies/sensitive skin, can I still be a Corrective Skincare client?
YES! Our specialty is matching customized home care routines to YOUR skin based on your needs
We do a complete consultation during each treatment and have Virtual Consultations where we go over everything and provide information. Corrective Skincare spends the time explaining WHY.
Communication is the most important thing: if you understood WHY you are breaking out (or have scarring or discoloration or have sensitive skin) it's SO MUCH EASIER to correct, treat, and prevent.
Will your facial treatments make me break-out?
Can I get a chemical peel on my first visit?
We don't do any Chemical Peels during new client visits.
There are many different types of acid, different strengths of acid, different client lifestyles...and most importantly, everyone has different skin! All of these factors need to be taken into consideration before performing a Chemical Peel.
It is our policy that everyone receives a 'Full Treatment' on their first visit, which includes the consultation.
We have chosen to make this mandatory for one very specific reason = we don't know you and do not want to cause unnecessary damage to your skin.
In some cases, prep work during the first visit and/or at home is required for best results.
In other cases, the risk of rushing the process can be pretty severe and we don't want our clients going through that.
We know this may seem inconvenient, but it is ultimately for your safety.
Can your services help with my ice pick scars and skin texture?
How often will I need to come in?
If you're working on acne, scarring or discoloration, you'll likely need to come in slightly more often in the beginning. You have to be more aggressive with these issues and if you come in more often in the beginning, the more extractions (or chemical peels) we do, the faster you clear, and the sooner you can reduce your in-clinic treatments.
We can work on your scarring (no problem!) but if you're still breaking out, it'll be an endless cycle since you'll get new scars. Our #1 goal is to clear you as fast as possible.
That being said, 80% of clearing your skin is home care. Your plan can be adjusted by your Esthetician during your in-clinic treatments or by scheduling a Virtual Consultation.